Frequently asked questions

A cloud gaming service for Indonesian gamers. We rent you a real RTX A10G GPU on AWS in Indonesia, you stream gameplay to any device via Moonlight, and you pay per second for compute (Rp 35,000/hr while streaming) plus a small storage fee (Rp 4.10/GB-hour). Pure pay-as-you-go, no monthly commitment.

AirGPU also has Indonesian-native latency and pay-as-you-play — credit where it's due. Where it falls short: cold starts take 5–10 minutes, stops take a few minutes, and if your credits lapse your library is wiped almost immediately. pawpado boots in under 2 minutes, stops in 60 seconds, and gives you a 30-day grace period after credits hit zero before any storage gets deleted — so a quiet month doesn't cost you your saves.

No card on file required to sign up. Top up Rp 50k of credits — that gets you about 80 minutes of streaming or several days of small-storage idle — and feel the latency yourself before committing more.

About 2 minutes from clicking Play to in-game. Your instance powers up, the GPU drivers initialize, Apollo + Tailscale come online, then your Moonlight client connects.

AWS g5.xlarge: NVIDIA A10G (24 GB VRAM), 4 vCPU, 16 GB RAM, gp3 SSD storage. Same hardware AAA studios render game cinematics on. Region: AWS Jakarta (ap-southeast-3).

1080p, 1440p, 4K, ultrawide (3440×1440), and mobile-friendly ratios (1920×1000 for iPhone, 1920×1440 for iPad Pro 13). 30 / 60 / 90 / 120 fps. Encoder is NVENC (hardware H.264 / HEVC).

Xbox controllers via DS4 emulation, native PlayStation controllers, and any generic HID gamepad. Audio output, microphone passthrough, and rumble all forward through the stream.

Most stutter is the network between your client and the instance. Try lowering bitrate in Moonlight (50 Mbps is plenty for 1080p / 60), prefer 5 GHz Wi-Fi or wired ethernet on the client, and avoid VPNs that aren't Tailscale. If it persists, email support@pawpado.com with a Moonlight stats screenshot.

Yes — install OBS or any Windows recorder. Be aware that recording locally on the instance and streaming the gameplay to you is two NVENC sessions; you may need to drop quality on one to fit the GPU's encoder budget.

Yes — RDP into your instance and install Steam, Epic, GOG, Battle.net, or anything else. It's a real Windows desktop with full admin access. Your library persists on EBS, so you only download once.

Pick any size from 100 to 2,000 GB. 100 GB fits one AAA game with room for a few indies. 200 GB fits 2–3 AAA titles. 500 GB fits 5–7 AAA + a dev/mod workspace. 1 TB+ fits a power-user library. You can grow online any time — no game reinstall, no downtime.

Storage drains your wallet at a tiny per-second rate (e.g. ~Rp 9,840/day for 200 GB). When your wallet hits zero, you enter a 30-day grace period: storage stops billing entirely (we eat the cost) and your library, saves, mods, and installed games stay exactly where they were. Top up any time within those 30 days and billing resumes.

After 30 continuous days of zero credit, your EBS volume is permanently deleted and we send you a Discord/email notification 7 days before. Your data is gone after that — top up before the deadline if you want to keep it.

Anti-cheat systems that require kernel-level drivers (Vanguard for Valorant, Easy Anti-Cheat in kernel mode for some titles, BattlEye in restricted mode) currently flag cloud GPU instances as virtual machines and refuse to run. This affects Valorant, Fortnite competitive mode, Apex Legends ranked, and a few others. Single-player AAA titles, most Steam multiplayer games, Steam Big Picture, emulators, and dev workflows all work fine. We're tracking anti-cheat compatibility — once vendor support catches up to cloud gaming we'll re-test the blocked list.

No. The Acceptable Use section of the Terms of Service prohibits pirated software. We don't actively scan your instance, but if a rights-holder reports infringement we'll comply with the takedown.

Pure pay-as-you-go from a single prepaid credit balance. Two meters drain it: compute at Rp 35,000/hour (g5.xlarge with NVIDIA A10G) only while you're streaming, and storage at Rp 4.10/GB-hour for the persistent EBS volume that holds your library — running 24/7 so games stay installed. Both are billed per second, not rounded to the hour. No monthly commitment.

Plugipay handles all payments. Indonesian methods covered: QRIS, virtual account (BCA, BNI, BRI, Mandiri, Permata), e-wallets (OVO, DANA, GoPay, ShopeePay), and credit cards.

Credits you haven't spent yet aren't auto-refunded but we'll work with you on obvious billing errors or edge cases — email support@pawpado.com.

The compute meter checks every minute. When your balance hits zero, your session is auto-stopped within 60 seconds — same as if you clicked Stop. Saves are preserved; storage enters its 30-day grace period; just top up and click Play again to resume.

Yes, from /dashboard/credits. Pick any new size 100–2,000 GB and we resize the EBS volume online — no restart, no game reinstall. Caveat: AWS only allows volumes to grow, not shrink, so if you want to go smaller you'd need to provision a fresh instance and migrate your data.

Not in v1. EBS volumes can grow but not shrink. If you really want to go smaller, email support — we'll provision a fresh smaller instance for you and help you migrate your saves manually.

Huudis is the Forjio family's shared identity provider — same account works across pawpado, Plugipay, Storlaunch, and the rest of the line-up. We never see your password; auth is handled entirely on Huudis.

One paying user per account. We don't hard-block simultaneous logins, but the streaming session itself is single-occupant — only one Moonlight client at a time can pair and stream. Multiple-user households should run separate accounts.

From Settings → Danger zone → Delete my account. We zero out your wallet, terminate the EC2 instance, and wipe the EBS volume. Your Huudis account is not affected — you can sign back in to other Forjio products with the same credentials.

EBS storage on AWS in Jakarta (ap-southeast-3). Account metadata (email, wallet state, transaction log) on dev-machine in Singapore. We don't look at your saves or installed games. See the Privacy Policy for the full picture.

First-time provision can take up to 3 minutes (instance creation + boot + driver init). Subsequent starts should be under 2. If it's stuck longer than 5 min, refresh the page once; if still stuck, click Stop, wait for it to fully stop, and try Start again. Email support if it happens twice in a row.

Make sure your session state is running on the dashboard (not just starting). Some corporate firewalls block UDP on 47998–48000; try a different network. On mobile, switch to the Mobile tab on the Connect panel and use Tailscale instead.

The PIN expires quickly — Moonlight regenerates a new one if you wait too long. Re-trigger pairing on Moonlight (it'll show a fresh PIN), then enter the new one in the pawpado portal within 30 seconds.